Gambling is meant to be fun — a form of entertainment, not a way to make money or escape problems. At hyplay, we take our duty of care to every Filipino player seriously. This page explains the tools, resources, and policies we have in place to help you stay in control and play safely.
Responsible gaming is not just a checkbox for us — it is a core part of how hyplay operates every single day. Here is what we do to protect every player on our platform.
In accordance with Philippine gaming regulations, hyplay strictly prohibits anyone under 21 years of age from registering or playing. Every account undergoes age verification during the KYC process. Underage accounts are immediately closed and deposits returned.
hyplay gives you full control over your spending. Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period — protecting you from impulsive decisions.
It is easy to lose track of time when you are enjoying your favourite slots or bingo games. hyplay's session time reminders notify you after a set period of continuous play, giving you a gentle nudge to take a break, stretch, and reassess before continuing.
Need a short break? hyplay's cooling-off feature lets you temporarily suspend your account for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. It is a simple but powerful way to reset and recharge.
If you feel that gambling is no longer fun and is causing harm, hyplay's self-exclusion tool allows you to permanently or indefinitely exclude yourself from the platform. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
hyplay's reality check feature displays a summary of your session — how long you have been playing, how much you have wagered, and your net result — at regular intervals you choose. Staying informed about your activity is the first step to staying in control.
Requesting self-exclusion on hyplay is straightforward. You do not need to explain yourself or justify your decision — our team will process your request with full respect and confidentiality.
Access your account via the hyplay Login page. If you are unable to log in, contact our support team directly and they will assist you with the self-exclusion process.
Navigate to your account settings and select the Responsible Gaming section. You will find all available tools here, including deposit limits, cooling-off, and self-exclusion.
Choose between a temporary exclusion (minimum 6 months) or a permanent exclusion . Permanent exclusion cannot be reversed. We strongly recommend choosing permanent exclusion if you feel gambling is causing serious harm.
Confirm your self-exclusion request. Your account will be suspended immediately. You will receive a confirmation email and hyplay will not send you any promotional communications during your exclusion period.
Self-exclusion from hyplay is an important step, but we also encourage you to seek professional support. Our team can point you toward counselling resources available to Filipino players who need help with problem gambling.
Under Philippine gaming regulations, the minimum legal age for casino-style gambling is 21 years old. hyplay strictly enforces this requirement across all games, including slots, bingo, virtual sports, and the Bird Catcher game.
Every new hyplay account must complete a Know Your Customer (KYC) verification process before deposits or withdrawals are permitted. This process requires submission of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, or SSS/GSIS card — to confirm your identity and age.
If our verification team determines that a player is under 21 years of age, the account will be closed immediately, all deposits will be returned to the original payment source, and any winnings will be forfeited. hyplay reserves the right to request additional age verification documents at any time.
If you are a parent or guardian and believe a minor has accessed hyplay, please contact our support team immediately at [email protected] and we will act without delay.
hyplay puts a full suite of responsible gaming tools directly in your hands. Access all of these from your account settings at any time — no waiting, no approval needed.
Set a maximum amount you can deposit per day, week, or month in Philippine Peso. Limits take effect immediately. Increases require a 7-day cooling-off period before they apply.
Cap the maximum amount you can lose in a given period. Once your loss limit is reached, hyplay will automatically prevent further wagering until the period resets.
Set a ceiling on the total amount you can wager per session, day, or week. This helps you enjoy the games you love — slots, bingo, virtual sports — without overspending.
Permanently or temporarily exclude yourself from hyplay. Takes effect immediately. During exclusion, your account is fully suspended and no marketing will be sent to you.
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to use hyplay's responsible gaming tools or speak to a professional counsellor.
Think about your gambling activity over the past 30 days and answer honestly:
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Have you tried to win back money you lost by gambling more — also known as "chasing losses"?
Have you felt the need to gamble with larger and larger amounts to get the same level of excitement?
Have you hidden your gambling activity or lied about how much time or money you spend gambling?
Has gambling caused arguments with family members, friends, or your partner in the past month?
Have you felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you ever borrowed money from family, friends, or used a credit card specifically to fund gambling?
If you answered "yes" to two or more questions, please consider using hyplay's self-exclusion or cooling-off tools. You can also contact our 24/7 support team at [email protected] for a confidential conversation.
hyplay works alongside Philippine regulatory bodies and encourages players who need help to reach out to professional support services. Getting help is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards across the Philippines. PAGCOR's responsible gaming programme provides resources, guidelines, and support for Filipino players experiencing gambling-related difficulties. hyplay operates in alignment with PAGCOR's responsible gaming framework.
The National Centre for Mental Health (NCMH) in the Philippines provides mental health support and crisis intervention services. If gambling is affecting your mental health or the mental health of someone you know, the NCMH Crisis Hotline is available 24/7. Contact details are available on the NCMH official website.
Our Filipino support team is available around the clock to help you activate responsible gaming tools, process self-exclusion requests, or simply have a confidential conversation about your gambling habits. Reach us at [email protected] — we respond promptly and treat every enquiry with complete discretion.
Keeping gambling fun is all about setting boundaries before you start. Here are some practical habits that hyplay recommends to every player in the Philippines.
Set a strict budget before you start playing and stick to it — treat it like money spent on entertainment, not an investment.
Never gamble when you are feeling stressed, depressed, or under the influence of alcohol. Emotions cloud judgment.
Take regular breaks. Step away from the screen, grab a snack, and come back refreshed — or call it a day entirely.
Accept that losses are part of the game. Never chase losses — walk away and come back another day with a clear head.
Balance gambling with other hobbies and social activities. Gambling should be one small part of a full, enjoyable life.
Use hyplay's deposit and loss limit tools proactively — set them when you are calm and thinking clearly, not mid-session.
hyplay is here to provide fun, fair, and exciting gaming for Filipino players who are 21 and above. When you play within your means and use our responsible gaming tools, every session stays enjoyable. Ready to play the right way?
21+ only · Philippines only · Gambling involves risk · Play within your means