At hyplay, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a hyplay player in the Philippines.
A plain-English summary of our most important privacy commitments. The full legal text of the hyplay Privacy Policy follows below.
Every page, every login, and every transaction on hyplay is protected by SSL 256-bit encryption — the same standard used by major Philippine banks like BPI, BDO, and Metrobank. Your data travels securely between your device and our servers at all times.
hyplay does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, and improve your experience on the hyplay platform. Full stop.
hyplay operates in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. Your rights as a data subject — including the right to access, correct, and erase your personal data — are fully respected and upheld.
hyplay collects only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with Philippine regulatory requirements. We do not collect data for its own sake.
hyplay does not store your full GCash PIN, PayMaya credentials, or bank account passwords. Payment processing is handled by certified payment gateways. hyplay only retains the minimum transaction reference data required for account management and dispute resolution.
As a hyplay player, you have the right to access your personal data, request corrections, object to processing, and request deletion of your data subject to legal retention requirements. Contact our support team at any time to exercise these rights.
This Privacy Policy ("Policy") is issued by hyplay ("hyplay," "we," "us," or "our") and applies to all personal data collected, processed, and stored in connection with your use of the hyplay website at hyplay.vip and all associated services, games, features, and content (collectively, the "Platform").
hyplay is committed to protecting the privacy and personal data of all users of the Platform in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission ("NPC").
By registering for a hyplay account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the hyplay Platform.
This Policy should be read together with the hyplay Terms & Conditions and Responsible Gaming Policy, each of which is incorporated herein by reference.
For the purposes of the Data Privacy Act of 2012, hyplay is the personal information controller in respect of the personal data collected through the Platform. hyplay determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions about how hyplay processes your personal data, or if you wish to exercise any of your rights as a data subject, you may contact our Data Protection Officer at: [email protected]
hyplay collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, age and identity verification (KYC) |
| Contact Data | Email address, Philippine mobile number | Account communications, support, security alerts |
| Financial Data | GCash number, PayMaya number, bank account name and number (BPI, BDO, Metrobank) | Processing deposits and withdrawals in PHP |
| Transaction Data | Deposit history, withdrawal history, bet history, bonus usage | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, service improvement |
| Usage Data | Pages visited, games played, time spent on Platform, click data | Platform improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence | Customer support, quality assurance, dispute resolution |
hyplay does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.
hyplay collects personal data through the following means:
hyplay processes your personal data on the following legal bases under the Data Privacy Act of 2012:
hyplay uses the personal data we collect for the following purposes:
hyplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
hyplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom hyplay shares personal data are required to process that data in accordance with the Data Privacy Act of 2012 and to implement appropriate technical and organisational security measures.
hyplay uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the hyplay website. They help us recognise your device, maintain your session, and understand how you use the Platform.
hyplay uses the following types of cookies:
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the hyplay Platform. hyplay does not use third-party advertising cookies or share cookie data with advertisers.
hyplay retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, hyplay applies the following retention periods:
Where hyplay is required by law to retain data for a longer period, the statutory retention period will apply. Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.
hyplay implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hyplay will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
While hyplay takes all reasonable steps to protect your personal data, no method of transmission over the internet is completely secure. You are responsible for keeping your hyplay login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by hyplay:
Right to Access: You have the right to request a copy of the personal data hyplay holds about you and information about how it is processed.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data hyplay holds about you.
Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hyplay's legal retention obligations.
Right to Object: You have the right to object to the processing of your personal data where hyplay relies on legitimate interests as the legal basis for processing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Complain: You have the right to lodge a complaint with the National Privacy Commission if you believe hyplay has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. hyplay will respond to all data subject requests within thirty (30) days of receipt.
The hyplay Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. hyplay does not knowingly collect personal data from individuals under the age of 21.
If hyplay becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all personal data will be deleted, and any deposits will be returned to the original payment source. Any winnings generated by an underage account will be forfeited.
If you believe that a minor has registered for a hyplay account, please contact our support team immediately at [email protected].
hyplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, hyplay will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this page. Your continued use of the hyplay Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how hyplay protects your personal data.
If you have any questions, concerns, or complaints about this Privacy Policy or about how hyplay processes your personal data, please contact our Data Protection Officer:
Email: [email protected]
Our support team is available 24/7 and will acknowledge your enquiry promptly. hyplay aims to resolve all privacy-related complaints within thirty (30) days of receipt.
If you are not satisfied with hyplay's response to your complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). For more information about the NPC and your rights under the Data Privacy Act of 2012, please visit the NPC's official website.
For responsible gaming concerns, account self-exclusion, or deposit limit requests, please visit our Responsible Gaming page.
Now that you know exactly how hyplay protects your privacy, join thousands of Filipino players who trust hyplay for safe, secure, and exciting online gaming. Register today and play with peace of mind.
21+ only · Philippines only · Gamble responsibly